FAQs

Registration & Ordering

You must register an account with InComm.com.bn to allow you make online purchase. You will find that registering is EASY and FREE.

To register, click here.

Registering at InComm.com.bn is absolutely FREE!

  1. Go to Log In page.
  2. Enter your registered email address and password.
  3. Click on My Account to update your account information.
  1. Go to Log In page.
  2. Click on Forgot Password, and enter your e-mail address.
  3. A new password will automatically be sent to your e-mail address.
  4. By registering as an online shopper you are automatically bound by the terms and conditions of InComm.com.bn.

From the homepage, click on the category of choice ranging by brand and prices. Explore an item to view from the product list, simply ‘Add to Cart’. Click here to shop now.

Acknowledgement is sent via email when

  • Your order is received
  • Your item is being processed

Base on the valid email address provided to us. You can also view the status of your order by logging into your account and clicking on order status.

Due to our effort to ensure that you receive your order as quickly and accurately as possible, InComm.com.bn are unable to cancel or make changes once your order is placed with us.

Once your order has been processed and delivered, an email containing the tracking number will be sent to your registered email. If you do not receive any acknowledgement email within 1 to 3 days from your order date, please check your email spam filter and simply go to My Account page to retrieve your tracking number.

If you are having problems placing an order, please contact us at 2430801 (during office hour) or email us at customerserviceincomm.com.bn

Product

InComm.com.bn makes every effort to ensure that pricing is consistent at all of its locations, including InComm.com.bn. In some occasions, there may be price differences due to pricing reviews, promotional events and special offers. The prices displayed on the site are quoted in BRUNEI DOLLARS.

Occasionally, high demand causes us to run out of certain items, if the item you order is out of stock, you will receive an out of stock email notice and the items will be removed from your order. Please note that you will not be charged for any out of stock items. You will only be charged for items that will be delivered.

InComm.com.bn has made every effort to display, as accurately as possible, the colors of our products online. However, since the actual color you see will depend on your monitor, we cannot guarantee that the color will be accurate.

Easi RecajTarus

Easi RecajTarus is an instant online purchase and recharge service to allow Easi subscribers to purchase Easi Recharge Card Online and recharge instantly to any Easi Mobile Account.

  • Accessible 24/7
  • Can recharge to any Easi Mobile Number
  • Recharge instantly from anywhere via internet access
  • Accept all major VISA and MASTER credit card

Simply log on to www.incomm.com.bn and click on Easi RecajTarus.

Yes, to purchase Easi RecajTarus, you need to register from www.incomm.com.bn by entering the required information correctly.

Yes, you will receive a confirmation message upon successful payment validation.

Yes, you can simple enter any Easi Mobile Number you wish to recharge.

Yes, regardless of where you are, you will be able to recharge using Easi RecajTarus.

No refund will be made for incorrect input of Easi Mobile Number.

Yes, the Easi RecajTarus service hotline is 8998086 during office hour.

POWERKad

What is a POWERKad?

POWERKad is a terms uses to recharge a Prepaid Electricity Meter for Department of Electrical Service (DES). It is either a prepaid scratch card containing 16 digits PIN or a vending service to provide the 20 digits token.


How to get the POWERKad?

You can either purchase:

  1. Physical POWERKad
  2. SMS Premium 8885555
  3. DSTINCOMM website www.incomm.com.bn
  4. Universal of Sales (UPOS)
  5. Instant Vending (BIBD, SCB, TAIB, BAIDURI)
  6. Cash Deposit Machine (CDM)

I still use Postpaid Electrical Meter; can I change it to Prepaid Meter?

Yes. But we advise you to consult DES for more details.


How can I contact DES for the Prepaid Meter?

You can call DES Prepaid Meter Hotline: 2241146 (during office hours only) or fax to 2221757 or email to info@des.gov.bn


What is the hotline for POWERKad?

You can always call DST151 for any inquiries or email to dst151@dst-group.com


What is the operational hour for POWERKad hotline?

24/7


What about the charging tariff? Will it the same as normal DES standard tariff?

Yes, DES charges the same tariff for all POWERKad users

Where can I purchase the POWERKad card?

You can either purchase it from:

  1. Any DSTINCOMM Branches, or
  2. Any authorized POWERKad Resellers in Negara Brunei Darussalam

What is the denomination available for the POWERKad?

The POWERKad is available for sell at B$6, B$10, B$20, B$30, B$50 and B$100.


How do I use the POWERKad?

  1. Scratch the silver coated at the back of the POWERKad and get the 16-digit PIN.
  2. Then, SMS it by typing your prepaid meter number followed by * and the 16-digit PIN to 38144 for DST Subscribers or 8160160 for Progressive Cellular Subscriber.
  3. You will receive a SMS reply with the 20-digit token.
  4. You can enter the 20-digit token received from the SMS into your prepaid meter and press enter. Your meter will display “ACCEPTED” showing your 20-digit token had been successfully entered, and you can see the credit top-up value has increased either in B$ amount or KWh.

What happen if my meter shows REJECT?

If REJECT, it means that you had keyed-in the 20-digit token wrongly. So, please make sure you key-in the 20-digits token correctly.

Shall they key-in the 20 digits token correctly but it is rejected, please advise the Customer to consult DES. The Prepaid Meter may have some issue which cause it reject the token.


What happen if I have entered the wrong Prepaid Meter number?

If you have entered an active Prepaid Meter number belong to other person, you will still receive the 20-digit token for the Prepaid Meter number but it will not valid to your Prepaid Meter number.

However, if you have entered an inactive Prepaid Meter number, you will receive an error SMS reply as below:

Maaf, nombor meter prabayar awda telah masukkan adalah tidak sah, sila cuba lagi

Please ensure that you enter the correct Prepaid Meter number before sending the SMS.


Will I get a refund if I have entered a wrong active Prepaid Meter number belongs to other person?

No. We are sorry to inform you that there is no refund for wrong meter number.


What happen if my POWERKad is lost, over-scratched or damaged?

There is no refund for any reported lost or damaged POWERKad

You still can claim your 20 digit Token for any over-scratched or damaged POWERKad providing the serial number of the POWERKad can be sighted clearly.


Is there any expiry date for the POWERKad?

Yes, please see the expiry date printed at the back of the POWERKad.


Is there any SMS charge when I send to 8998144 and 8160160?

Yes. DST will charge B$0.03/SMS for PRIMA Subscribers and B$0.05/SMS for EASI Subscribers whereas Progressive Cellular Subscribers will be charged at B$0.05/SMS for using POWERKad services.


Is there any SMS charge when I send to SMS Premium 38144?

Yes. The charges is B$0.10 and this service is only applicable for DST Subscribers.


I am a PRIMA Subscriber. Can I use SMS Premium 38144 to SMS?

Yes.


May I know another way to send my POWERKad PIN instead of using 8998144/ 38144/ 8160160?

Yes. The alternative way is by accessing the Mobile Portal www.powerkad.com/m from your mobile phone. Then key in your mobile number to receive the 20 digits Token, your Prepaid Meter number and the PIN number. You will receive a SMS with the 20 digits Token.

What is the online POWERKad 20 digit Token?

It is another way to purchase the POWERKad 20 digits Token from DSTINCOMM online shopping www.incomm.com.bn


What is the benefit of purchasing the POWERKad 20 digits Token from this online?

You can purchase anywhere and anytime as long you have the internet access available.


How to purchase the POWERKad 20 digits Token from online?

You need to log in to DSTINCOMM website www.incomm.com.bn and if you do not have any account yet, please register your account.

Then you can purchase the POWERKad 20 digits Token by selecting the amount you require.


What is the denomination available for the POWERKad 20 digits Token?

You can purchase from the amount of B$6, B$10, B$20, B$30, B$50, B$100, B$118, B$200, B$300 and B$400


What is the payment method for the purchase?

You can either use Visa Card or MasterCard credit card


Can I purchase using my foreign Visa or MasterCard?

No. It is only applicable for local VISA and MasterCard credit card only


How do I receive my POWERKad 20 digits Token?

After payment is successful, you will receive the 20 digits Token through your registered email account or you can also retrieve it from your online (www.incomm.com.bn) My Account


After I have received the 20 digits Token, what shall I do?

You can enter the 20-digit token received from the SMS into your prepaid meter and press enter. Your meter will display “ACCEPTED” showing your 20-digit token had been successfully entered, and you can see the credit top-up value has increased either in B$ amount or KWh.


Is there any extra charge when I purchase POWERKad 20 digits Token online?

No.


What happen if my meter shows REJECT?

If REJECT, it means that you had keyed-in the 20-digit token wrongly. So, please make sure you key-in the 20-digits token correctly.

Shall they key-in the 20 digits token correctly but it is rejected, please advise the Customer to consult DES. The Prepaid Meter may have some issue which cause it reject the token.


What happen if I have entered the wrong Prepaid Meter number?

If you have entered an active Prepaid Meter number belong to other person, you will still receive the 20-digit token for the Prepaid Meter number but it will not valid to your Prepaid Meter number.

Please ensure that you enter the correct Prepaid Meter number before you proceed to purchase.


Will I get a refund if I have entered a wrong active Prepaid Meter number belongs to other person?

No. We are sorry to inform you that there is no refund for wrong meter number.


Whom should I contact shall I still have not received my 20 digits Token?

Advise the Customer to contact 8998086 (During office hours only) or email to customerservice@incomm.com.bn

What is the purpose of purchasing the POWERKad 20 digits Token using 885555?

This is a simple and easy way to purchase the POWERKad 20 digits Token. You do not need any physical POWERKad nor registration require.


How does it work?

It will deduct your mobile credit based on the amount you have purchased


Is it applicable to all DST and PCSB Subscribers?

It is only applicable to DST EASI Subscribers only.


What about if I forget to top up my EASI credit?

You still can send the request to 8885555 but there will be a SMS reply informing you to top up your credit before you can receive your 20 digits Token


What are the available denominations for this service?

You can only purchase either B$5, B$6, B$10 or B$20.


After I have received the 20 digits Token, what shall I do?

You can enter the 20-digit token received from the SMS into your prepaid meter and press enter. Your meter will display “ACCEPTED” showing your 20-digit token had been successfully entered, and you can see the credit top-up value has increased either in B$ amount or KWh.


Is there any extra charge when I purchase POWERKad 20 digits Token via 8885555?

Yes, there will be a charge for each POWERKad SMS. For purchase amount of B$5, you will be charged B$0.30 per SMS, B$0.40 per SMS for amount of B$6, B$0.50 per SMS for amount purchased of B$10 and B1.00 per SMS for amount purchased of B$20.


What happen if my meter shows REJECT?

If REJECT, it means that you have keyed-in the 20-digit token wrongly. So, please make sure you key-in the 20-digits token correctly.

Shall they key-in the 20 digits token correctly but it is rejected, please advise the Customer to consult DES. The Prepaid Meter may have some issue which cause it reject the token


What happen if I have entered the wrong Prepaid Meter number?

If you have entered an active Prepaid Meter number belong to other person, you will still receive the 20-digit token for the Prepaid Meter number but it will not valid to your Prepaid Meter number.

Please ensure that you enter the correct Prepaid Meter number before you proceed to Purchase.


Will I get a refund if I have entered a wrong active Prepaid Meter number belongs to other person?

No. We are sorry to inform you that there is no refund for wrong meter number.


Whom should I contact shall I still have not received my 20 digits Token?

You can always call DST151 for any inquiries.

What is UPOS?

UPOS is another alternative way to purchase the POWERKad 20 digits Token


How to purchase POWERKad 20 digits Token from UPOS?

You need to go to DES or any DSTINCOM branches and bring together your Prepaid Meter number


Can I purchase using VISA or MASTERCARD Credit Card?

Yes. But it is only available at all DSTINCOMM Abd Razak, DSTINCOMM The Mall Gadong, DSTINCOMM Seria, DSTCOM Giant, DSTCOM Signature Store and DES Counter.


Aside from DES and DSTINCOM Branches, where else I can purchase from?

You can also purchase from DST Counters at Airport Mall and Giant Rimba.


What are the denominations available when purchase through UPOS?

You can purchase from B$1 to B$400


After I have received the 20 digits Token, what shall I do?

You can enter the 20-digit token received from the SMS into your prepaid meter and press enter. Your meter will display “ACCEPTED” showing your 20-digit token had been successfully entered, and you can see the credit top-up value has increased either in B$ amount or KWh.


Is there any extra charge when I purchase POWERKad 20 digits Token via UPOS?

No.


What happen if my meter shows REJECT?

If REJECT, it means that you had keyed-in the 20-digit token wrongly. So, please make sure you key-in the 20-digits token correctly.

Shall they key-in the 20 digits token correctly but it is rejected, please advise the Customer to consult DES. The Prepaid Meter may have some issue which cause it reject the token.


What happen if I have entered the wrong Prepaid Meter number?

If you have entered an active Prepaid Meter number belong to other person, you will still receive the 20-digit token for the Prepaid Meter number but it will not valid to your Prepaid Meter number.

Please ensure that you enter the correct Prepaid Meter number before you proceed to purchase.


Will I get a refund if I have entered a wrong active Prepaid Meter number belongs to other person?

No. We are sorry to inform you that there is no refund for wrong meter number.

Whom should I refer to shall we need information on purchasing the 20 digits Token from our local Banks?

You can consult your banks directly


Is the purchasing the 20 digits Token through local Bank is a part of DSTINCOMM Service?

No. This service is provided by the Local banks.


What should I do if I have an issue in receiving the 20 digits Token after purchasing it direct from my bank?

As this is not a part of our service, we advise you to consult your local bank.


How do I apply for purchasing 20 digits Token through local Banks?

As this is not a part of our service, we advise you to consult your local bank.


What is the hotline for purchasing 20 digits Token through local Banks?

You can always call Darussalam Hotline 123.

What is Cash Deposit Machine(CDM)?

CDM is another alternative way to purchase the POWERKad 20 digits Token


How to purchase POWERKad 20 digits Token from UPOS?

You need to go to DES or any DSTINCOM branches and bring together your Prepaid Meter number


Can I purchase using VISA or MASTERCARD Credit Card?

No, payment accepted by CASH ONLY.


Where can i purchase the 20 Digit Token from CDM?

POWERKad CDM is only available at DSTCOM Tanjong Bunut & Tutong DSTCOM Branch.


What are the denominations available when purchase through CDM?

You can purchase from B$1 to B$400


After I have received the 20 digits Token, what shall I do?

You can enter the 20-digit token received from the SMS into your prepaid meter and press enter. Your meter will display “ACCEPTED” showing your 20-digit token had been successfully entered, and you can see the credit top-up value has increased either in B$ amount or KWh.


Is there any extra charge when I purchase POWERKad 20 digits Token via CDM?

No.


What happen if my meter shows REJECT?

If REJECT, it means that you had keyed-in the 20-digit token wrongly. So, please make sure you key-in the 20-digits token correctly.

Shall they key-in the 20 digits token correctly but it is rejected, please advise the Customer to consult DES. The Prepaid Meter may have some issue which cause it reject the token.


What happen if I have entered the wrong Prepaid Meter number?

If you have entered an active Prepaid Meter number belong to other person, you will still receive the 20-digit token for the Prepaid Meter number but it will not valid to your Prepaid Meter number.

Please ensure that you enter the correct Prepaid Meter number before you proceed to purchase.


Will I get a refund if I have entered a wrong active Prepaid Meter number belongs to other person?

No. We are sorry to inform you that there is no refund for wrong meter number.


What if my cash had been accepted on the CDM but no token generated? 

If ACCEPTED and no token generated, kindly call DSTCare 151.